.merchant-app{--merchant-brand:#ff4d00;--merchant-brand-ink:#b93800;--merchant-brand-soft:#fff0e8;--merchant-brand-wash:#fff8f4;--merchant-brand-border:#f4d0be;--merchant-chart-success:var(--merchant-brand);--merchant-chart-total:#c9d2df;--merchant-chart-online:#a99bbd;--merchant-chart-handoff:#7890ad;--merchant-chart-ended:#d0d4da;--merchant-chart-unresolved:#e7ab85;--primary:var(--merchant-brand);--primary-foreground:#171717;--ring:var(--merchant-brand);--background:#fff;--foreground:#202020;--muted:#f3f3f3;--muted-foreground:#616161;--border:#e4e4e4;--input:#d0d0d0;--accent:var(--merchant-brand-soft);--accent-foreground:var(--merchant-brand-ink);--secondary:var(--merchant-brand-soft);--secondary-foreground:#202020;color:#202020;background:#f7f7f7;min-height:100dvh;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Arial,PingFang SC,Microsoft YaHei,sans-serif;font-size:1rem;line-height:1.6}.merchant-app *{box-sizing:border-box}.merchant-header{border-bottom:1px solid #e4e4e4;justify-content:space-between;align-items:center;gap:16px;max-width:1080px;margin:auto;padding:22px 28px;display:flex}.merchant-brand{letter-spacing:-.04em;font-size:1.45rem;font-weight:600}.merchant-brand span{letter-spacing:0;margin-left:12px;font-size:1rem;font-weight:400}.merchant-header p,.merchant-meta{color:#616161;margin:4px 0;font-size:.875rem}.merchant-main{max-width:940px;margin:auto;padding:36px 28px 70px}.merchant-main h1{margin:0 0 8px;font-size:1.75rem;font-weight:600;line-height:1.4}.merchant-main h2{margin:0;font-size:1.125rem;font-weight:600}.merchant-main button{cursor:pointer}.merchant-main button:disabled{cursor:wait}.merchant-login{max-width:380px;margin:50px auto}.merchant-login h1{margin-top:18px}.merchant-login label{margin:18px 0 7px;display:block}.merchant-login form>button{width:100%;margin:24px 0 10px}.merchant-tools,.merchant-filters,.merchant-between{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;display:flex}.merchant-tools{margin:24px 0 16px}.merchant-tools label{align-items:center;gap:10px;display:flex}.merchant-tools input{background:#fff;width:auto}.merchant-list,.merchant-section{background:#fff;border:1px solid #e4e4e4;border-radius:12px}.merchant-row{text-align:left;background:0 0;border-bottom:1px solid #ededed;justify-content:space-between;align-items:center;gap:18px;width:100%;padding:20px;display:flex}.merchant-row:last-child{border:0}.merchant-row:hover{background:var(--merchant-brand-wash)}.merchant-row p{overflow-wrap:anywhere;margin:7px 0}.merchant-row>svg{flex:none}.merchant-status{color:var(--merchant-brand-ink);background:var(--merchant-brand-soft);border-radius:4px;padding:2px 8px;font-size:.875rem;display:inline-block}.merchant-attention{color:#8b431e}.merchant-row 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12px;display:flex}.merchant-item-index{color:#707070;padding-top:4px;font-size:.8rem}.merchant-item-content{overflow-wrap:anywhere;flex:1;min-width:0}.merchant-item-content>strong{font-weight:600;display:block}.merchant-item-option{gap:10px;margin-top:8px;font-size:.875rem;display:flex}.merchant-item-option>span{color:#616161;flex-shrink:0}.merchant-item-option p{margin:0}.merchant-item-content small{color:#707070;margin-top:6px;display:block}.merchant-item-quantity{background:var(--merchant-brand-soft);color:var(--merchant-brand-ink);border-radius:6px;flex-shrink:0;padding:4px 10px;font-weight:600}.merchant-item-quantity small{margin-left:4px;font-size:.8125rem;font-weight:400}.merchant-draft-status{color:#775019;background:#fff4df}.merchant-section dl{grid-template-columns:1fr 1fr;gap:20px;margin:20px 0;display:grid}.merchant-section dt{color:#616161;font-size:.875rem}.merchant-section dd{margin:4px 0}.merchant-section>ul:not(.merchant-items){margin:12px 0;padding-left:20px}.merchant-section label{margin-top:16px;display:block}.merchant-section textarea{width:100%;min-height:80px;font:inherit;background:#fff;border:1px solid #d0d0d0;border-radius:8px;margin:8px 0 14px;padding:10px;display:block}.merchant-section audio{width:100%;margin-top:18px}.merchant-conversation{margin:20px 0 0;padding:4px 0;list-style:none}.merchant-turn{align-items:flex-start;gap:10px;width:88%;margin:24px 0;display:flex}.merchant-speaker-avatar{color:#37587b;background:#eaf0f8;border-radius:50%;flex-shrink:0;place-items:center;width:34px;height:34px;display:grid}.merchant-turn-content{flex:1;min-width:0}.merchant-turn-heading{color:#616161;align-items:baseline;gap:12px;padding:3px 2px;font-size:.875rem;display:flex}.merchant-turn-heading strong{color:#37587b;font-weight:600}.merchant-turn p{white-space:pre-wrap;overflow-wrap:anywhere;background:#eef3fa;border:1px solid #dce5f0;border-radius:0 12px 12px;margin:6px 0 0;padding:14px 18px}.merchant-turn-ai{flex-direction:row-reverse;margin-left:auto}.merchant-turn-ai .merchant-speaker-avatar{background:var(--merchant-brand-soft);color:var(--merchant-brand-ink)}.merchant-turn-ai .merchant-turn-heading{justify-content:flex-end}.merchant-turn-ai .merchant-turn-heading strong{color:var(--merchant-brand-ink)}.merchant-turn-ai p{background:var(--merchant-brand-wash);border-color:var(--merchant-brand-border);border-radius:12px 0 12px 12px}.merchant-turn-unknown{margin-left:auto;margin-right:auto}.merchant-turn-unknown p{background:#f7f7f7;border-color:#e4e4e4;border-radius:12px}.merchant-turn-unknown .merchant-speaker-avatar{color:#616161;background:#f0f0f0}@media (max-width:600px){.merchant-turn{gap:7px;width:96%}.merchant-turn p{padding:12px}.merchant-speaker-avatar{width:28px;height:28px}.merchant-items li{gap:8px;padding:16px 0}.merchant-tools>label{flex-wrap:wrap}}.merchant-error{color:#783817;background:#fff5ef;border:1px solid #d8a48b;border-radius:8px;margin-top:20px;padding:16px}.merchant-more{margin-top:18px}.merchant-source-banner,.merchant-retained{color:#616161;background:#f2f2f2;border:1px solid #e4e4e4;border-radius:8px;margin-bottom:20px;padding:10px 14px;font-size:.875rem}.merchant-retained{margin:12px}.merchant-authed .merchant-header{background:#fff;max-width:none;padding:18px 28px}.merchant-authed .merchant-header>div{align-items:center;gap:34px;display:flex}.merchant-authed .merchant-header p{border-left:1px solid #e4e4e4;padding-left:28px}.merchant-brand{color:#111}.merchant-brand span{color:#616161}.merchant-authed .merchant-shell{min-height:calc(100dvh - 80px);display:flex}.merchant-sidebar{background:#fff;border-right:1px solid #e4e4e4;flex-direction:column;flex:0 0 210px;padding:32px 16px 24px;display:flex}.merchant-nav-label{color:#707070;margin:0 0 16px;padding:0 16px;font-size:.875rem}.merchant-sidebar nav{gap:6px;display:grid}.merchant-sidebar nav button{text-align:left;color:#616161;cursor:pointer;border-radius:8px;align-items:center;gap:12px;padding:13px 16px;display:flex}.merchant-sidebar nav button:hover{background:#f7f7f7}.merchant-sidebar nav button[aria-current]{background:var(--merchant-brand-soft);color:var(--merchant-brand-ink);font-weight:600}.merchant-sidebar small{color:#707070;margin-left:auto;font-size:.8125rem;font-weight:400}.merchant-sidebar-footer{align-items:center;gap:10px;margin-top:auto;padding:40px 4px 0;display:flex}.merchant-sidebar-footer strong{overflow-wrap:anywhere;font-size:.875rem;display:block}.merchant-sidebar-footer p{color:#707070;margin:2px 0;font-size:.875rem}.merchant-store-avatar{background:var(--merchant-brand-soft);height:34px;color:var(--merchant-brand-ink);border-radius:8px;flex:0 0 34px;place-items:center;display:grid}.merchant-authed .merchant-main{flex:1;width:0;max-width:1320px;padding:34px 36px 64px}.merchant-eyebrow{letter-spacing:.12em;color:#707070;margin:0 0 8px;font-size:.8125rem;font-weight:600}.merchant-page-heading{justify-content:space-between;align-items:center;gap:20px;margin-bottom:22px;display:flex}.merchant-heading-actions{align-items:center;gap:8px;display:flex}.merchant-heading-actions input{background:#fff;width:156px}.merchant-report-toolbar{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:10px;margin:0 0 18px;display:flex}.merchant-report-toolbar .merchant-filters{background:#f0f0f0;border-radius:8px;gap:3px;padding:3px}.merchant-demo-banner{color:#775019;background:#fff4df;border:1px solid #edcf91;border-radius:8px;flex-wrap:wrap;align-items:baseline;gap:12px;margin-bottom:20px;padding:12px 16px;font-size:.875rem;display:flex}.merchant-demo-tag{color:#775019;letter-spacing:.06em;background:#fff4df;border:1px solid #edcf91;border-radius:6px;padding:4px 10px;font-size:.875rem}.merchant-metrics{grid-template-columns:repeat(4,minmax(0,1fr));gap:16px;margin-bottom:24px;display:grid}.merchant-metric{background:#fff;border:1px solid #e4e4e4;border-radius:12px;padding:20px}.merchant-metric>div{color:#616161;justify-content:space-between;gap:8px;font-size:.875rem;display:flex}.merchant-metric strong{letter-spacing:-.04em;margin:15px 0 10px;font-size:2.3rem;font-weight:600;line-height:1.25;display:block}.merchant-metric small{letter-spacing:normal;color:#595959;margin-left:10px;font-size:.9375rem;font-weight:600;line-height:1.5}.merchant-metric p{color:#595959;margin:0;font-size:.875rem;font-weight:500;line-height:1.6}.merchant-metric-alert{border-top:3px solid #ce996a;padding-top:18px}.merchant-metric-alert strong{color:#8b431e}.merchant-panel{background:#fff;border:1px solid #e4e4e4;border-radius:12px;margin-bottom:24px;padding:24px}.merchant-dashboard-grid{grid-template-columns:1.3fr 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